I made a deposit. What happens next?

Modified on Tue, 28 Jul at 7:46 PM

If you paid by bank wire transfer

You sent money from your bank account using the bank details provided in your Dashboard.

What happens next?

If we have received your payment, with the correctly indicated the MT reference or Wallet number, you will receive an email confirmation

Most bank wire transfers are processed automatically. SWIFT – 4-3 business days, SEPA transfer 1 business day.

In some cases, your payment may be reviewed by our Compliance team.

Why is the payment under review?

The most common reason is that we need to verify account ownership.

For example:

the account holder’s name differs from the name in your dashboard profile;

additional verification is required;

we need proof that the bank account belongs to you.

What may be requested?

payment confirmation;

proof of account ownership;

supporting documents required by Compliance.

What if my deposit is declined?

The most common reason is that the payment was made from a third-party account, or that additional source of funds verification was required but could not be completed.

We cannot accept deposits from accounts that do not belong to the account holder. Funds will be returned to the original source.

As a regulated financial institution, we require to verify the origin of funds used for deposits in certain situations. This may include requesting information or documents confirming the source of funds and ownership of the payment account.

The refund

If your deposit was declined, the funds will be returned to the original source of funds.

The maximum time for a refund to a credit card is 7 business days, while to a bank account via bank wire transfer the refund can take up to 5 business days.

Other payment methods refund usual processing times:
E-wallet - instant

Open-banking - instant

Local payment methods – may take up to 7 business days

You may contact your bank or card issuer to check the transaction additionally. In the meantime, you could attempt to make another deposit via our multiple deposit methods.

If you paid by card

My card was charged, but I don’t see funds

If we’ve received your payment, you’ll receive an email confirmation.

In some cases, the payment may be reviewed before funds are credited.

Why is your payment under review?

We may need to confirm that the card belongs to you.

What documents may be requested?

photo of the card showing:

cardholder name;

expiry date;

last 4 digits of the card number.

If your card does not show your name, we may ask for a bank statement confirming ownership.

What if the card payment failed?

Common reasons that you will receive in the email notification:

Reason	What should you do?
Invalid card details	Check card number, expiry date and CVV
3D Secure was not completed	Repeat the payment and complete verification
Insufficient funds	Add funds or use another payment method
Card limit reached	Contact your bank
Issuing bank declined the payment	Contact your bank or try another card
Technical issue	Contact Support

If you paid using Open Banking, E-wallet

If we’ve received your payment, you’ll receive an email confirmation.

In some cases, we may need to verify account ownership before processing the payment.

What documents may be requested?

Payment method	Documents
Open Banking	Screenshot showing transaction details and account ownership
E-wallet	Screenshot showing wallet ownership

Why do you need these documents?

We need to confirm that the payment was made from an account registered in your name. This is part of our standard security and compliance checks.

Deposit statuses

You can check the status of your deposit in your Dashboard:

Manage Funds → Transactions

Status	What it means	What should you do?
Completed	Your deposit was processed successfully, and the funds were credited to your trading account or the wallet as well.	No action required.
Waiting for approval	We've received your payment and it is currently being reviewed by our team. This usually takes 1–2 business days.	Check your email and Dashboard inbox. If additional information is required, we'll contact you.
Pending	Your payment has not been completed yet. This may happen if payment authentication (such as 3D Secure) was not completed or if incorrect payment details were entered.	Try the payment again. If funds have already been deducted from your account, please contact Support and provide payment confirmation.
Failed	The deposit could not be processed successfully. This may happen due to incorrect payment details, insufficient funds, bank restrictions, authentication issues, or technical errors.	Review the payment error message we sent by email and follow the recommended steps.
Declined	The payment could not be accepted. One of the possible reasons is that the payment was made from an account, card, or wallet that does not belong to you. We cannot accept payments from third-party accounts.	Check your email for more details and use a payment method registered in your own name.
Rejected	The payment cannot be processed due to missing, incorrect, or inconsistent information.	Please try with another card or deposit method.

Need help?

If you have any questions regarding the verification process, you can contact our Customer Success team.